Refund policy

Ocelyn Return Policy

At Ocelyn, we want you to love your purchase! If you're not completely satisfied, we're here to help.

1. Eligibility for Returns

1.1. To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.

1.2. Items that are marked as "Sale" or "Non-Returnable" are not eligible for returns.

2. Exchanges

2.1 We offer exchanges for a different size or colour of the same item

2.2 If the item is unavailable, you can opt for a full refund or pre-order the same item as We will be making the new size for you.

3. Initiation of the returns

3.1. To initiate a return, please follow these steps:

• Email us at Ocely.my@gmail with your order and reason for return.
• We’ll send you return instructions.
• Send the item back and await confirmation of your refund or exchange.

4. Return Shipping

4.1. You are responsible for the cost of return shipping. Please note, your initial shipping fee is non-refundable if you decide to return your parcel. If you opt for self-shipping, please use a reliable shipping method with tracking to ensure the safe return of the item.

4.2. Please be aware that returns must be sent within 14 days of receiving your order. Returns posted after this period will not be accepted and will be refused.

 

5. Inspection and Approval

5.1. Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. We will notify you via email of the approval or rejection of your return.

5.2. If the return is approved, we will process your refund.

5.3 Once approved a MYR5 handling fee will be deducted from your refund.

 

6. Refund Process

6.1. Refunds will be issued in the same form of payment used for the original purchase.

6.2. Please allow up to 14 business days for the refund to be processed and for the credit to appear on your statement. The time taken for the credit to appear may vary depending on your financial institution.

 

7. Exclusions

7.1. Ocely does not accept international exchanges. Returns are accepted for eligible items as outlined in this policy, but exchanges for international orders are not available.

 

8. Contact Information

If you have any questions or need assistance with your return, please contact us at 

9. Changes to the Returns Policy

Ocely reserves the right to modify this returns policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase from Ocelynevia.com, you acknowledge that you have read and agreed to this 14-day returns policy.