Terms of service

Ocelyn Terms of Service 

  1. Introduction
    Welcome to Ocelyn! These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or purchasing from Ocelyn, you agree to be bound by these Terms. If you do not agree, please do not use our website. 

2. Eligibility
To use our website and make purchases, you must be at least **18 years old** or have parental/guardian permission. By using our services, you confirm that you meet these requirements.  

3. Orders & Payments
    3.1.Order Process 

  •  Once you place an order, you’ll receive a confirmation email. This does not guarantee acceptance of your order.
  • We reserve the right to refuse or cancel any order due to product unavailability, errors, or suspected fraud.  

   3.2.Pricing & Payment

  • Prices are listed in [currency] and may be subject to taxes and shipping fees.
  • We accept payments through online, visa and paypal
  •  If your payment fails, we may cancel your order.  

4. Shipping & Delivery

  • Shipping times vary based on location and shipping method selected at checkout.
  • We are not responsible for delays caused by carriers, customs, or unforeseen circumstances.
  • Customers are responsible for providing the correct shipping address. Incorrect addresses may result in delays or lost packages.  

5. Returns & Exchanges 
5.1.We accept returns within 14 Days of purchase, provided the items are unused, unworn, and in their original condition.  
5.2.Refunds will be processed after receiving and inspecting the item.  
5.3.Custom or sale items are non-refundable.  

For full details, please refer to our Return Policy.  

6. Intellectual Property
All content on Ocelyn’s website, including images, designs, logos, and text, is our property and protected under copyright laws. You may not use, reproduce, or distribute any content without our written permission.  

7. User Conduct 
By using our website, you agree not to:

  • Use our website for unlawful purposes.  
  • Violate intellectual property rights.  
  • Disrupt or interfere with website security.  

8. Limitation of Liability
- Ocelyn is not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or services.  
- While we aim for accuracy, we do not guarantee that product descriptions, pricing, or availability are always error-free.  

Changes to Terms 
We reserve the right to modify these Terms at any time. Any changes will be updated on this page, and continued use of our services after modifications means you accept the new Terms.  

10. Contact Us 
If you have any questions about these Terms, you can contact us at Ocely.my@gmail.com